I cannot see or hear the auction.

Jennifer Waterman -

Please make sure you have a current version of Adobe Flash player installed http://get.adobe.com/flashplayer/

Another issue could be a personal or corporate firewall. 
 
mtr (unix/ OS X http://blog.justus-beyer.de/2012/11/installing-my-traceroute-mtr-on-mac-os-x-mountain-lion/), WinMtr (http://winmtr.net/how-to/) or PingPlotter (http://www.pingplotter.com) on the computer you use to test the network quality.
WinMtr has a windows UI, where as for unix/ OS X it has a command line interface.
 
Auction server:
- Connectivity
Browse to http://209.222.9.45:10231 (Note: IP & port are different for every installation!)
If the browser immediately returns with a message like "Cannot connect to..." a firewall is blocking access to the auction server.
If the browser stays busy for about 30 seconds until the browser ends up with a blank screen, you can access the auction server.
Newer versions of SAM (v2.9+) can be tested by browsing to http://209.222.9.45:10231/ping (Note: IP & port are different for every installation!)
If the browser immediately returns with a message "OK" you can access the auction server.
If the browser immediately returns with a message like "Cannot connect to..." a firewall is blocking access to the auction server.
 
- Speed
Go to http://speedtest.choopa.net and "Run Speed Test"
 
- Network quality
a.) With mtr, WinMtr or PingPlotter enter the installation domain name (eg. installation.auctionserver.net) as target address, set the size to 1500 and run it for 500-1000 cycles to get better stats.
It will show you at which point on the network route data packages are being dropped if there are any network issues.
For CLI the command is something like 
 
With mtr and PingPlotter you can also view network jitter, which is the variance in network delay. More jitter can affect streaming negatively. In mtr press the j key to see jitter
 
b.) Reverse traceroute: Go to http://speedtest.choopa.net/trace.php anter your IP address (usually that's already populated) then "Run Traceroute"
 
Streaming server:
1) Connectivity: Test whether the streaming server is up and whether you can connect to it
=> All four should show something like "Wowza Media Server 3 Monthly Edition 3.5.0 build2989"
 
Then select "DAL05, DALLAS, TX" and run the speed test.
You should have at least twice the upload bandwidth of the bandwidth you are using for streaming (eg. 250kbps upstream should have at least 512kbps upstream available) available just for streaming (+ additional bandwidth if shared with other users like clerking, monitoring the auction, etc) same for download bandwidth in particular if you are monitoring the auction or other users are sharing the connection.
A wired connection for streaming is generally recommended over a wireless connection for better and more stable network quality.
 
3) Network Quality: 
With mtr, WinMtr or PingPlotter enter rtmppush.auctionserver.net as target address, set the size to 1500 (sometimes 1500 won't work, try 1400 as size) and run it for 500-1000 cycles (for about 5 mins on winmtr) to get better stats.
It will show you at which point on the network route data packages are being dropped if there are any network issues.
For CLI (unix/ OS X) the command is something like 
 
With mtr and PingPlotter you can also view network jitter, which is the variance in network delay. More jitter can affect streaming negatively. In mtr press the j key to see jitter
 

 

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